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Frequently Asked Questions
How do you say "FLAVNT"?
FLAVNT is pronounced "flaunt". Like "if you've got it, flaunt it". We're both designers and we decided we liked how a V looked in the word better than a U. Screw phonetics, we're all about aesthetics.
Where is the store based?
We live and work in Austin, TX.
How long will my order take to get to me?
Orders generally take 3-10 business days to process and then 2-5 business days domestically in transit.
What is this store's return and exchange policy?
We offer store credit or exchanges for unworn, like-new products.
If you return a damaged or dirty product, you will not be given a full refund. If a binder is returned to us damaged (with popped seams, tears, snags, etc.) and/or with deodorant stains on it (or any other defect), our policy is to charge a 40% restocking fee because the item is no longer sellable and we will issue a partial refund of 60% of the item’s original value.
Do you accept orders placed from outside of the US?
We sure do! However, shipping time and cost will reflect that. Also, ALL INTERNATIONAL SALES ARE FINAL (unless of course we make some sort of mistake), so please take a look at our size charts/shoot us an email regarding sizing if you are not 100% sure what size you need.
International shipments may be subject to local duties and taxes, which are to be paid by the customer not by FLAVNT.
What if I need something by a certain date?
If you have a time deadline for receiving your package please contact us and let us know. Ask us if your deadline is feasible and we will do our best to try and make it happen. We usually ship out twice a week, and you will receive a notification when your item is shipped. we provide tracking information, however, once we ship out packages they are in the hands of the USPS. there are no guarantees on delivery time.
What if I don't see my size?
If a shirt is sold out for a certain size, we will do our best to restock that shirt as soon possible. However, we carefully consider our stock levels and orders and consistently have decent amount of stock. If what you want is not in stock, we cannot guarantee we will restock it or when, we may have moved on to a new style, color, or design.
Do you carry plus sizes/xs?
We do our best to stock a handful of plus sizes/xs in each of our designs. If you don't see your size listed, it may be sold out.
Some of the specific colors/styles we print on do not come in this full range of sizes but we try our best to find suitable replacement shirts in a comparable color/design if you request a size we don’t have in stock.
Where do you print your shirts?
We print some of our shirts ourselves! Isn't that so cool? You're not only supporting two entrepreneurs but you're supporting us making things?! You're really awesome. (Due to our printing everything ourselves there may be small defects in our prints from time to time but we try our best to only ship out products that pass our quality assurance tests).
A majority of our shirts are now printed locally by a company here in Austin. Some of our designs however are fulfilled through a third-party drop-shipping company called Printful. Due to this some items will be shipped separately!
What if something is wrong with my order?
If you have a problem with an order please reach out to us ASAP through our contact form or directly at firstname.lastname@example.org. Reaching out via social media is not the most effective way to communicate with us. Please do not use social media to ask about an order, direct those questions to us via email only.
What if my product looks different from the listing on your site?
We reserve the right to swap our shirt brands/colors when they are backordered through our wholesaler in order to expedite the processing/printing time -- we will always choose the shirt closest in fit/color available. Additionally, we print every shirt by hand so print placement, darkness, etc. may vary slightly. Please take care to wash your shirts inside out, using cold water only, and either hang dry or dry on delicate. Listings may feature mockups created in photoshop, which means that the real-life product isn't exactly what is featured in the mockup.
Binders may feature different lining/thread colors than listing reflects. Our binders also no longer feature a v-neck or seams on the shoulder straps, though some older photos may be used in marketing.
Where are your binders produced?
Our binders are produced by a local manufacturer in Texas.
Can you help me find the right size binder?
We have a "Need help picking a top?" page for our Bareskin Binder with several resources for finding the right color/size for yourself. But please don't hesitate to email us with any questions!
Can I exchange my binder if I get the wrong size?
We do not accept international returns/exchanges, unfortunately, so those sales are final (international shipping can be unreliable but it is also very expensive to facilitate exchanges). If you are domestic and ordered the wrong size/color, please contact us to see if we have your desired binder in stock -- we will ask you to return your binder to us and we will add you to our list of exchanges (tracking information must be included in your email to us so we can track your return). Due to the nature of our binder sales (they sell out quickly) your exchange will either be fulfilled with another binder/exchange if we have your desired size/color in stock, or you will be given store credit for the amount of your purchase (minus shipping).
Take care to try your binder on without stretching it out roughly and with a clean body so as to not mark up the material in case you need to exchange it, we inspect all returns upon receiving them. If your binder is damaged, dirty, or has been worn more than to try on please do not attempt to return it to us, you will not receive a refund or exchange if you return a binder that is not in like-new condition.
*Our first priority is getting people in the correct size garment, but we only accept full returns if someone happens to fall outside our size range (aka they order a binder and our XXS ends up being too big or the XXL is too small on them) and the binder still must be in like-new condition. If someone orders several binders because they are unsure of sizing we can make an exception for a return in that scenario if they opt to send the one(s) that aren’t the proper fit back.
How do I wash my binder?
There are instructions on the interior tag of the Bareskin Binders, but we recommend hand-washing your binder with cold water and mild detergent then lying it flat to dry.